Responsible Gaming at ox99

Gambling Responsibly — What It Means

Responsible gaming means staying aware of how much time and money you spend on gambling and keeping it within limits that do not harm your financial health or personal well-being. ox99 encourages all players across Dhaka, Chittagong, Sylhet, Khulna, and every other city in Bangladesh to approach gaming as entertainment — not as a way to earn income or solve financial difficulties.

We strongly recommend setting a personal budget before each session, never chasing losses, and taking regular breaks. Gaming should feel fun — the moment it starts to feel stressful, obligatory, or financially damaging, it is time to pause and seek support.

Warning Signs of Problem Gambling

• ⚠️Spending more money on gambling than you originally planned or budgeted
• ⚠️Chasing losses — continuing to gamble to try to win back money already lost
• ⚠️Neglecting work, studies, family, or social responsibilities because of gambling
• ⚠️Borrowing money or selling belongings to fund gambling activity
• ⚠️Feeling anxious, irritable, or restless when not gambling
• ⚠️Hiding gambling activity from family members or close friends

Self-Exclusion, Deposit Limits & Time-Out

ox99 provides a suite of player-protection tools that you can activate at any time. These tools are designed to put you in control of your gaming behaviour and to provide a safety net when you need one.

Deposit Limits Explained

Deposit limits allow you to set a maximum amount in Bangladeshi Taka (৳) that you can load into your ox99 account over a given period. You choose the timeframe — daily, weekly, or monthly — and ox99 will automatically block any deposit attempt that exceeds your chosen cap. This is one of the most practical tools for keeping your spending in check.

Time-Out Feature

A time-out is a short voluntary break from gaming. It is available for periods of 24 hours, 7 days, or 30 days. During a time-out your account remains open but all wagering features are suspended. You will not receive any promotional emails or bonus notifications during this period. Time-outs are useful when you want to step back without committing to a full self-exclusion.

Self-Exclusion Programme

Self-exclusion is our most comprehensive protection tool. Once activated, your account is fully locked — no logins, no deposits, no wagers. You will be removed from all marketing communications. For temporary self-exclusions (1–12 months), a minimum cooling-off period applies before reinstatement can be considered. For permanent self-exclusion there is no reinstatement process. We treat all self-exclusion requests with urgency and complete confidentiality.

Age Verification — 21+ Policy

ox99 strictly enforces a minimum age of 21 years for all players. Gambling is intended for adults only. It is illegal and harmful for minors to participate in any form of gambling or wagering activity. We verify the age of players during the account registration process and reserve the right to request proof of age at any time.

Acceptable proof of age documents include:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid Bangladesh passport (current, not expired)
• Bangladesh Driving Licence with a clear date of birth

Responsible Gaming FAQs

How do I set a deposit limit on my ox99 account?

To set a deposit limit, contact our support team via live chat or email at [email protected]. State your preferred daily, weekly, or monthly cap in Bangladeshi Taka (৳) and the limit will be applied to your account within 24 hours. Limits can be decreased immediately but increases require a 7-day cooling-off period for your protection.

What is self-exclusion and how long does it last?

Self-exclusion is a voluntary decision to block access to your ox99 account for a set period or permanently. You can request a temporary exclusion of 1 month, 3 months, 6 months, or 1 year, or a permanent closure. During self-exclusion, your account is locked and all promotional communications are stopped. To request self-exclusion, contact our support team immediately.

Can I take a short break without closing my account?

Yes. ox99 offers a Time-Out feature that pauses your account for 24 hours, 7 days, or 30 days without permanently closing it. During the time-out period you cannot place bets, make deposits, or access casino games. Once the period expires your account is automatically reactivated. Contact our support team to activate a time-out.

Who can I contact if gambling is affecting my mental health?

If you feel gambling is causing stress, anxiety, or other mental health challenges, please reach out to our support team at [email protected] immediately and request a self-exclusion or time-out. You should also speak with a trusted family member or healthcare professional. In Bangladesh, Kaan Pete Roi (01779-554391) offers confidential emotional support services. Your well-being always comes first.

Need Help? Contact Our Support Team

If gambling is affecting your life or the life of someone you know, please do not hesitate to reach out. Our responsible gaming support team is trained to listen without judgment and guide you to the right tools and resources.