ox99 Privacy Policy
We are committed to safeguarding your personal information. Here is everything you need to know about how ox99 handles your data.
Welcome to ox99, Bangladesh's trusted online gaming destination. This Privacy Policy explains in clear terms what personal data we collect from you, how we use it, with whom we may share it, and the rights you have regarding your information. By accessing or using the ox99 platform — whether for cricket betting, live casino, slots, crash games, or fish shooting — you acknowledge that you have read and understood this policy.
This policy applies to all users of the ox99 website and any associated services, including users based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across all regions of Bangladesh. We respect your privacy and are committed to handling your data with transparency and care at every stage of your experience with us.
Information We Collect
To provide you with a secure, seamless gaming and betting experience, ox99 may collect the following categories of personal information when you register an account, make a deposit, place a bet, or contact our support team:
- Identity information: full name, date of birth, and national identification details for age verification and KYC compliance.
- Contact information: email address, phone number, and residential address in Bangladesh.
- Financial data: transaction records, deposit and withdrawal history via bKash, Nagad, Rocket, Upay, Visa, and Mastercard — amounts, dates, and payment method details.
- Technical data: IP address, device type, operating system, browser, and session data collected automatically when you use our platform.
- Usage data: game history, betting activity, bonus usage, and platform interaction logs to improve service quality and detect irregularities.
We collect only the information that is strictly necessary to operate our platform, verify your identity, process your transactions, and comply with applicable legal obligations. We do not collect sensitive categories of data such as health records, religious beliefs, or political opinions.
How We Use Your Information
The personal data we collect is used exclusively to deliver, maintain, and improve the ox99 platform and its services for players across Bangladesh. Specifically, we use your information for the following purposes:
- Account creation and authentication: to register your account, verify your identity, and keep your login secure.
- Transaction processing: to handle deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card networks reliably and securely.
- Customer support: to respond to your queries, resolve disputes, and provide assistance via email at [email protected].
- Bonus and promotion management: to credit eligible welcome bonuses, free spins, and seasonal promotions accurately to your account.
- Fraud prevention and security: to monitor suspicious activity, detect unauthorized access, and protect both users and the platform from harm.
- Legal compliance: to meet our obligations under applicable laws, including age verification (21+ policy), anti-money laundering requirements, and record-keeping mandates.
Our Privacy Commitments
Sharing of Your Information
ox99 does not sell or trade your personal information to any third party for commercial gain. However, in limited and controlled circumstances, we may share your data with the following categories of trusted parties:
- Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive only the transactional data strictly necessary to authorize and complete your financial requests.
- Technology and security service providers: third-party suppliers who assist us in hosting, fraud detection, customer support tooling, and platform analytics — all bound by confidentiality agreements.
- Legal and regulatory authorities: where we are required by law to disclose information, such as in response to a lawful order, court summons, or investigation by a competent authority.
In all instances of permitted sharing, we apply the principle of minimum necessary disclosure — only the specific data fields required are transmitted, not your full profile. All third-party data processors are required to apply appropriate security measures consistent with the protection standards we apply ourselves.
ox99 will never contact you asking for your password, PIN, or full payment card number. If you receive any such communication claiming to be from ox99, please report it immediately to [email protected].
Cookies and Tracking Technologies
ox99 uses cookies and similar tracking technologies to operate the platform correctly and to improve your experience. Cookies are small text files placed on your device when you visit our website. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period) for the following purposes: keeping you logged in during a session, remembering your language and display preferences, analyzing how pages are used, and detecting unusual account activity that may indicate unauthorized access.
You may configure your browser settings to block or delete cookies at any time. Please note that disabling cookies may affect the functionality of certain features on the ox99 platform, including the ability to stay logged in or access your account history. We do not use tracking cookies to serve external third-party advertising.
Payment Information and Financial Data
When you make a deposit or request a withdrawal on ox99, your payment details are transmitted directly to the relevant payment processor — bKash, Nagad, Rocket, Upay, Visa, or Mastercard — over an encrypted connection. ox99 does not store your full mobile banking credentials, card numbers, or bKash/Nagad PINs on our servers. We retain only the transaction reference, amount in Bangladeshi Taka (৳), timestamp, and a tokenized record for reconciliation and support purposes.
All financial transactions on the platform are logged and reconciled for compliance and audit purposes. Transaction records are retained for the legally required period applicable in Bangladesh. If you have any question about a specific transaction — including a pending deposit or a delayed withdrawal — please contact our support team at [email protected] with your account username and the approximate transaction date and amount.
Your Rights Over Your Data
As a registered user of ox99, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with your registered account details:
- Right of access: you may request a copy of all personal data we hold about you, including your account details, transaction history, and platform activity logs.
- Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may ask us to correct or update it without undue delay.
- Right to erasure: subject to our legal obligations and regulatory requirements, you may ask us to delete your personal data and close your account.
- Right to restriction: you may ask us to pause processing of your data while we investigate a complaint or verify the accuracy of the data we hold.
- Right to object: you may object to the use of your data for direct marketing communications or promotional messages at any time by contacting support.
We will respond to all valid data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing the request to protect your account security.
Data Retention
ox99 retains your personal data for as long as your account remains active or as required to fulfill the purposes outlined in this Privacy Policy. Once your account is closed or deactivated, we will retain your data for such additional period as may be required by applicable law, regulatory guidance, or as necessary to resolve any outstanding disputes, enforce our agreements, or prevent fraud.
Transaction records, including deposit and withdrawal history involving bKash, Nagad, and Rocket, are retained for the period mandated under applicable financial regulations. After the required retention period has elapsed, personal data is securely deleted or anonymized so that it can no longer be associated with you as an individual.
Age Restriction — 21+ Only
ox99 is strictly an adult-only platform. You must be 21 years of age or older to register an account, make a deposit, or participate in any gaming or betting activity on this site. This requirement applies to all players across Bangladesh, regardless of location.
As part of our KYC process, we verify the age of all new users before allowing full account access. If we discover that a user has misrepresented their age, we will immediately suspend the account, void any winnings, and refund the original deposit amount where possible. We take our responsibility to prevent underage gambling seriously and act swiftly on any confirmed breach.
Security Measures
ox99 applies a multi-layered approach to data security. All data transmitted between your device and our servers is protected by SSL (Secure Sockets Layer) encryption. Our servers are hosted in secure data facilities with accesscontrols, firewalls, and regular security audits. Internally, access to personal data is restricted on a strict need-to-know basis — only staff members directly involved in account management, fraud prevention, or regulatory compliance may view your data.
While we implement robust safeguards, no online platform can guarantee absolute security. We strongly encourage you to use a strong, unique password for your ox99 account, enable any available two-factor authentication, and never share your login credentials with anyone. If you suspect unauthorized access to your account, contact us immediately at [email protected].
Changes to This Privacy Policy
ox99 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, industry best practice, or the evolution of our platform and services. When we make a material change to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via the email address associated with their account.
Your continued use of the ox99 platform after a policy update constitutes your acceptance of the revised terms. We recommend reviewing this page periodically so you are always aware of the most current version of our Privacy Policy. Archived versions of this policy are available on request by contacting [email protected].
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way ox99 handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related inquiries within 3 business days.
Email us at: [email protected]
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Now that you know how we protect your data, discover everything ox99 has to offer — from live cricket betting to slots, crash games, and more. Play safe, play smart.